Building Bridges of Managerial Excellence

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Objective

Team Managers need to excel as people magician and be clear about their Goals and responsibilities in an Organization. They need to accomplish tasks and build relationships with team, peers and customers leveraging their leadership skills in a high growth enterprise spread across various locations and serving customers Globally. 

Solution

Effective Communication with stakeholders, Recognize the behavior indicators of People Magician & Identify different types of teams, Understanding Importance of Roles & Responsibilities & Goal Setting for Success, Understanding ways to manage performance of team through expectations and feedback cycle 

Impact

Customer escalations being brought down, improved team satisfaction and retention